Taka15 FAQ — All your questions, answered right here

No — each person may only hold one account. Creating multiple accounts using the same mobile number, email address, or bank account is strictly prohibited. If detected, all associated accounts will be suspended and balances may be forfeited.

Login page Go to the page and click "Forgot Password?" Enter your registered mobile number — you'll receive an OTP within seconds. Once verified, you'll be able to set a new password. The whole process takes under 1 minute.

KYC (Know Your Customer) verification confirms your identity and keeps your account secure. Before your first withdrawal, you'll need to upload a photo of your National ID or passport. Verification is typically completed within 24 hours.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take up to 24 hours. The minimum withdrawal is BDT 500. Having your KYC verification completed speeds up the process.

Wait 15 minutes first. If it still hasn't arrived, take a screenshot of the transaction and send it to our support team via live chat or email. We typically resolve issues within 30 minutes.

Regular members can withdraw up to BDT 50,000 per day. VIP members have higher limits. Contact support for details on weekly and monthly limits.

Turnover means wagering a specified multiple of your bonus amount. For example, if you receive a BDT 1,000 bonus with a 10x turnover requirement, you must place BDT 10,000 in bets before withdrawing the bonus. The turnover requirement for each offer is listed on its respective bonus page. For details, Promotions page see here.

Share your unique referral code or link from your account with friends. When a friend registers using your code and makes their first deposit, you'll earn a referral bonus. The more referrals you make, the bigger your bonus.

Taka15's Live Casino features a wide range of games including baccarat, roulette, blackjack, Andar Bahar, Teen Patti, and Dragon Tiger. Enjoy the thrill of playing in real time with live dealers. casino page View all games.

Most slots games start from a minimum bet of just BDT 1. Limits vary by game. Each game's info page shows the minimum and maximum bet amounts. Slots page View details.

The Taka15 app requires Android 6.0 (Marshmallow) or higher. For iOS, you'll need iOS 12 or later. If you're on an older device, you can still access all features through your mobile browser.

Clear your browser cache and cookies. Try a different browser. Switch between mobile data and WiFi to see if that helps. If the problem persists, contact our app page Go to the page or contact support.

If you suspect anything suspicious, contact us immediately via live chat. We'll temporarily freeze the account and investigate. Change your password and enable 2FA. To stay protected in the future, avoid logging in from unfamiliar devices.

Under "Responsible Gaming" in your account settings, you can set deposit limits, session time limits, cooling-off periods, and self-exclusion. For more details, visit our Responsible Play View the page.

Absolutely. Your name, mobile number, email, and financial details are kept strictly confidential. We never sell your information to advertisers or any third parties. Our Privacy Policy Read more.